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Shipping and Delivery

Shipping & Delivery Policy

Effective Date: 13-05-2025

At GoTanker, a brand of ZYFOLD SOLUTIONS PRIVATE LIMITED, we specialize in fast, reliable, and clean water delivery throughout Bangalore. Our goal is to make your experience seamless and stress-free. This Shipping & Delivery Policy outlines how and when we deliver your orders.

1. Service Availability
  • We currently provide delivery services within Bangalore city limits.

  • Service availability is subject to geographic coverage, demand, and infrastructure limitations.

  • You can check if your area is serviceable using our website or app.

2. Delivery Timeframes
  • We aim to deliver water tankers within 2 hours of order placement.

  • Delivery times may vary depending on location, traffic, and weather conditions.

  • All estimated delivery windows are displayed during the checkout process.

3. Delivery Charges
  • Delivery charges may vary based on location, order quantity, and demand.

  • Final delivery charges are shown before payment confirmation.

4. Order Confirmation & Tracking
  • Once your order is placed, you will receive a confirmation via SMS and/or email.

  • Real-time tracking and delivery updates will be available via the GoTanker platform.

  • Our team may contact you for clarification or delivery coordination if needed.

5. Failed Delivery Attempts
  • If the recipient is not available at the time of delivery, our delivery partner will attempt to reach you via call or message.

  • After reasonable efforts, if delivery fails due to customer unavailability or incorrect information, the order may be canceled without refund.

6. Special Instructions & Accessibility
  • Please provide clear delivery instructions at checkout (e.g., landmark, gate code, or tank access point).

  • If your location has restricted access (e.g., construction zones or gated communities), ensure prior approval or entry passes are arranged.

7. Delays and Force Majeure
  • GoTanker is not liable for delivery delays caused by events outside our control, including traffic, weather, strikes, or government restrictions.

  • In such cases, we will keep you informed and work to reschedule delivery as soon as possible.

8. Contact Us
  • If you experience any issues or have questions about your delivery, please reach out to us:

  • 📧 Email: mahi27gowda@gmail.com

  • 📞 Phone: +91 95919 22994


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